How much is delivery?

Our delivery fees are a flat rate $7.95 for orders up to $75.00 within Australia.  For orders $75.00 or over (excluding shipping) within Australia, shipping is free. Express Post is also offered for a flat fee of $12.95. 

Can I return my purchase?

Yes, as long as the item/s are in their original packaging and have not been used or any seals are broken.

If you have received a product that you believe to be faulty, please contact us via email at info@thenaturalfam.com.au with a detailed description and any photos you are able to provide. 

If you have received a damaged item, or an item that you did not order, please take a photo and contact us via email at info@thenaturalfam.com.au within 7 days of your order arriving.

How do you package your products?

We package our products with cardboard boxes or compostable satchels, wrapping with eco-friendly wrap for protection.  

What payment methods do you accept?

We accept Paypal, Credit Cards and Afterpay.  We will happily take phone orders if your preference is over the phone.  We do not store your payment details. 

What are your Terms and Conditions?

You can find our terms and conditions here.

What is your Privacy Policy?

You can find our privacy policy here.